Communication problems can be divided into two sections:


  • PC to USB device/BSMon (USB communication problem).
    This type of problem can be caused by a system failure or wrong installation of the drivers. If the installation had been successful, the simplest way to tackle this problem would be to close BSMon and disconnect the USB cable. Eventually, wait for a few seconds and then plug back the USB cable to allow the system to detect the peripheral. Following this, once again launch BSmon.

If the above does not solve the problem, please contact Blueshape® support team.


  • BSMon to battery (battery communication problem).
    This type of problem refers to the inability of BSMon to communicate with the battery. Several causes are possible:
    • Older versions: the connection with the reader is not consistent - try fixing it and keeping it stable perhaps with the help of some aid, like rubber bands or similar.
    • Older versions: the golden pads underneath the battery sticker or the golden pins of the reader are dirty - use contact cleaners, like Isopropanol, to ensure a good and stable contact.
    • Older versions: the D-sub connector of the reader is not firmly attached - fix it properly
    • All versions: the battery is not correctly plugged in the V-Lock adapter - lock it firmly.
    • All versions: the battery is in low power mode and cannot communicate - quit the low power mode by charging the battery for just a few minutes.

If these workarounds do not solve the problem, kindly contact Blueshape® support team.